Question 1

UK DELIVERY INFORMATION

Accepted Answer

FREE UK DELIVERY – ROYAL MAILT48 parcels are sent via Royal Mail’s tracked 2nd class service and usually delivered 2-5 working days after dispatch.
Deliveries may be made Monday – Saturday. Orders placed by 12pm Monday – Friday are usually dispatched the same day (except bank holidays).
Available to UK mainland, Highlands, Northern Ireland, Offshore Islands, Channel Islands and IOM (weight and size restrictions apply so larger orders may be split into several parcels, which might arrive separately).
The timescale for Royal Mail is not guaranteed so, if you have a fixed deadline, we recommend that you choose the Next Day delivery service (see below). 
Your parcel’s tracking journey will be regularly updated on the Royal Mail website and can be accessed using your tracking number and postcode. 
Please ensure that someone will be at the delivery address. Royal Mail will make one delivery attempt then ask you to arrange re-delivery or collection. If you do not do this within a reasonable time, the parcel will be returned to sender, in which case a re-delivery charge of £3.99 will be payable.
If your parcel has not arrived 7 working days after dispatch, please email us with your order number so we can trace your delivery for you.
Track your delivery here https://www.royalmail.com/track-your-item#/(https://www.royalmail.com/track-your-item#/)
ROYAL MAIL T24  parcels are sent via Royal Mail’s tracked 1st class service and usually delivered 1-2 working days after dispatch.
Deliveries may be made Monday – Saturday. Orders placed by 12pm Monday – Friday are usually dispatched the same day (except bank holidays).
Available to UK mainland, Highlands, Northern Ireland, Offshore Islands, Channel Islands and IOM (weight and size restrictions apply so larger orders may be split into several parcels, which might arrive separately).
The timescale for Royal Mail is not guaranteed so, if you have a fixed deadline, we recommend that you choose the DPD Next Day delivery service (see below).
Your parcel’s tracking journey will be regularly updated on the Royal Mail website and can be accessed using your tracking number and postcode.
Please ensure that someone will be at the delivery address. Royal Mail will make one delivery attempt then ask you to arrange re-delivery or collection. If you do not do this within a reasonable time, the parcel will be returned to sender, in which case a re-delivery charge of £3.99 will be payable.
If your parcel has not arrived 7 working days after dispatch, please email us with your order number so we can trace your delivery for you.
Click here for the Royal Mail tracking page.(https://www.royalmail.com/track-your-item#/)

Question 2

UK OFFSHORE ISLANDS, CHANNEL ISLANDS, HIGHLANDS & ISLE OF MAN"

Accepted Answer

We endeavour to offer Free delivery to all UK addresses including highlands and UK offshore islands, but please allow extra time for standard delivery, which may be made via tracked Royal Mail. Next Day delivery is not available to the following locations:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 (Scottish Islands), TR21-TR25 (Isles of Scilly), PO30-PO41 (Isle of Wight), GY & JE (Channel Islands), IM (Isle of Man).
If you order more than two folded blankets your order may be split into several parcels, which might arrive separately. We reserve the right to adjust the delivery method from that stated at the checkout to offer the most efficient service to your location.
Expected standard delivery is 3-7 working days from dispatch. However, please be aware that this is not a time-guaranteed service. 
We endeavour to dispatch orders received by 12pm the same working day. Orders received after noon, at weekends or bank holidays will be dispatched the following working day.
We will email you to confirm dispatch and provide you with a tracking number. A signature may be required.
Channel Islands VAT info: all of our pricing is inclusive of taxes. VAT will not be charged on purchases made in Jersey or Guernsey, but this is not deductible from the cost of your order. This enables us to offer Free UK Delivery.

Question 3

EUROPE – TEMPORARILY SUSPENDED

Accepted Answer

Due to COVID and the Brexit transition, we have temporarily suspended sales to Europe. Continuing uncertainty surrounding duty and VAT, means that we are still not confident that it is possible to offer the seamless delivery experience that want for our customers. Rest assured, we are monitoring the situation closely and are committed to supplying our European customers as quickly as possible

Question 4

USA FROM £29.95

Accepted Answer

Orders up to £149
£29.95
Orders £150 - £299
£49.95
Orders over £300
Contact for Quote

Your items will be sent by Tracked Airmail. International deliveries are dispatched twice a week (Tuesday and Friday). Usual estimated delivery is 3 – 8 working days from dispatch [Covid 19 update: please expect delays to our usual delivery times. Deliveries are taking up to 5 weeks once reaching the US in some cases due to delays with USPS]. However, please be aware that this is not a time-guaranteed service. You will be provided with a tracking number.

Our delivery prices do not apply to any offshore islands or territories. Couriers may also refuse delivery to particular remote locations, so please contact us prior to ordering if you are concerned this may apply to your delivery address.

Orders containing goods worth less than $200 US will not usually incur import charges. However, please make your own enquiries locally as The Wild Blanket Company does not accept liability for any local customs charges, handling fees, duty or taxes whatsoever, or for any delays that may occur if a parcel is held.

We reserve the right to refuse delivery of particularly large or fragile items. On any such occasion you will be notified and issued a full refund. If you wish to place an order with a product value exceeding £300, please contact us to arrange payment of a custom shipping fee.

Question 5

CANADA FROM £40.95

Accepted Answer

Orders up to £149
£40.95
Orders £150 - £299
£60.95
Orders over £300
Contact for Quote

Your items will be sent by Tracked Airmail. International deliveries are dispatched twice a week (Tuesday and Friday). Estimated delivery is 4 – 10 working days from dispatch [Covid 19 update: please expect delays to our usual delivery times. Deliveries are taking up to 5 weeks once reaching Canada in some cases due to delays with Canada Post]. However, please be aware that this is not a time-guaranteed service. You will be provided with a tracking number.

Our delivery prices do not apply to any offshore islands or territories. Couriers may also refuse delivery to particular remote locations, so please contact us prior to ordering if you are concerned this may apply to your delivery address.

Orders delivered to Canada will not usually incur import duty, but taxes may be payable on your purchase. You must make your own enquiries locally as The Wild Blanket Company does not accept liability for any local customs charges, handling fees, duty or taxes whatsoever, or for any delays that may occur if a parcel is held.

We reserve the right to refuse delivery of particularly large or fragile items. On any such occasion you will be notified and issued a full refund.

If you wish to place an order with a product value exceeding £300, please contact us to arrange payment of a custom shipping fee

Question 6

AUSTRALIA FROM £40.95

Accepted Answer

Orders up to £149
£40.95
Orders £150 - £299
£60.95
Orders over £300
Contact for quote

Delivery to Australia costs £40.95 for orders with a product value up to £149 and £60.95 for orders with a value of £150-£299. If you wish to place an order with a product value exceeding £300, please contact us to arrange payment of a custom shipping fee. Your items will be sent by Tracked Airmail. International deliveries are dispatched twice a week (Tuesday and Friday). Estimated delivery is 3 – 8 working days from dispatch [Covid 19 update: please expect delays to our usual delivery times]. However, please be aware that this is not a time-guaranteed service. You will be provided with a tracking number.

Our delivery prices do not apply to any offshore islands or territories. Couriers may also refuse delivery to particular remote locations, so please contact us prior to ordering if you are concerned this may apply to your delivery address.

Orders containing goods worth less than $1000 AUD will not usually incur import charges. However, please make your own enquiries locally as The Wild Blanket Company does not accept liability for any local customs charges, handling fees, duty or taxes whatsoever, or for any delays that may occur if a parcel is held.

We reserve the right to refuse delivery of particularly large or fragile items. On any such occasion you will be notified and issued a full refund.

Question 7

DELIVERY TERMS & CONDITIONS

Accepted Answer

Please ensure someone will be at the delivery address to receive your parcel. Please do not leave instructions for parcels to be left in an alternative location (shed, garage, neighbour etc) as we do not accept liability if you do this and fail to receive your parcel.
Sorry, we cannot deliver to BFPO addresses or PO boxes.
During poor weather, industrial action or exceptional demand the stated dispatch and delivery timescales may not apply. We will do everything we can to get your parcel to you as soon as possible, but we do not offer refunds for delays.
The next day delivery service to UK Mainland addresses is usually reliable, but this time frame is not guaranteed. We do not take responsibility for courier delays, which can occasionally occur for unforeseen reasons.
The customer is responsible for providing a correct and complete delivery address at the checkout. Please type and check your delivery address carefully as we do not provide refunds for losses or costs if the order does not arrive due to customer error or omission.
Carriers will make every effort to successfully deliver your parcel but, if they cannot obtain a signature, the address is incomplete / incorrect, or your parcel is not collected from the depot within a certain period, it may be returned to sender. A re-delivery charge will then apply.
We reserve the right to upgrade large or high value orders to a more premium delivery service for insurance purposes. Your shipping confirmation email will give you details of the shipping service that has been used.
The British Blanket Company works with an expert delivery warehouse and our team begin preparing your parcel for dispatch as soon as your order is received. This means we usually can't change or cancel an order once it has been placed. If you need to amend something please contact us immediately and we will help if we can, but if your order has already been processed changes cannot be made.

Question 8

HOW TO RETURN OR EXCHANGE

Accepted Answer

Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. We hope that you are happy with your order, however we understand that sometimes might change your mind or something might not be quite right and if you do need to return an item we will offer an exchange or refund.

We ask that all items are returned to us with proof of purchase within 30 days of receipt in perfect saleable condition with tags attached. Items purchased during the Sale must be returned within 14 days.

If you are in any doubt as to whether or not you can return a product, please contact our customer service team via email at shop@thewildblanketcompany.com (mailto:shop@thewildblanketcompany.com)

If you fall outside our standard returns policy, we believe the best way to find a resolution that works for both of us is on a case by case basis. We will always take your personal circumstances into consideration. Part of our customer promise is to treat everyone as an individual with honesty and respect, and in doing so we believe you will do the same. We may not always provide the resolution you were hoping for, but we will always take our values into consideration to make decisions.

Special Conditions: To protect all our customers and make sure we handle every return or exchange with fairness, we will not accept a return or exchange in or outside our standard returns policy in some situations, these include:

• Failure to follow care instructions
• Damage caused by accident, neglect, misuse or improper care
• Items showing obvious excessive wear and tear
• Items damaged by external factors such as flooding or fire
• Personalised items, unless a manufacturing fault
• On occasion when we feel there has been an abuse of our returns policy in the past

Question 9

RETURN BY POST

Accepted Answer

You will find a returns form included on the delivery note enclosed with your order. Please complete the form with the details of the products you are returning. It is helpful, for future product design and development, if you give a reason for your return by using one of the codes we have listed.

By Post or Courier:
We ask that all items are packaged safely and securely in their original packaging and are returned to us within 30 days of receipt in perfect saleable condition. Items purchased during the Sale must be returned within 14 days of receiving your order. Please use the address detailed on the delivery note. You will need to pay the returns postage, so we recommend you use a tracked service since you are responsible for your parcel until it has been received into our warehouse. We regret we cannot accept liability for items lost in transit.

We will refund you as quickly as possible and always within 14 days after we receive your return. Your refund will be made using your original payment method. Please be aware that it can take up to 5 days for the refunds to show on your account.

Exchanges
If you would like to exchange an item please complete the exchange form on your delivery note and list the replacement items that are required in exchange for the listed returned items. We will deliver your exchanged items FREE of charge. Please note that a quicker option is to return the item for refund and place a new order via the website, but you may need to pay the postage fee this way.

You will need to pay the return postage, so we recommend you use a tracked service since you are responsible for your parcel until it has been received into our warehouse. We regret we cannot accept liability for items lost in transit.
 
FAULTY OR DAMAGED
We take quality control really seriously and we want you to enjoy your purchase but in the unlikely event that there is a fault with your item, we are here to help.
Please email a photo and or video showing the problem to shop@thewildblanketcompany.com.

Please use the word ‘Faulty’ in the subject line.
We will normally reply within 2 working days but please DO NOT return your item until we have agreed a return is appropriate.
We will reimburse UK return postage costs only where the item is accepted to be faulty upon our inspection.

Please note that due to the natural construction of Wool, shedding fibres and pilling should be expected with wool products and texture will change over time with handling and washing. We do not accept returns for these reasons as they are to be expected as normal wear and tear, not faults. See our care instructions (javascript:void(0))for more information.
Terms and conditions apply
This returns policy is in line with UK Consumer Contracts Regulations 2014. Protections and timescales may not apply to customers outside the UK. Paypal payments are also bound by the Paypal User Agreement.

Delivery Shipping & Returns

Item Value

Delivery Option

Delivery Price

Estimated Delivery Time

You will love our woollen blankets and throws here at
The Wild Blanket Company for a number of reasons...

Made with love

100% huggable

Supports UK farming

Sustainably produced

Proudly

100% Wool, Kind to Skin

​

Delivery Shipping & Returns

Item Value

Delivery Option

Delivery Price

Estimated Delivery Time

You will love our woollen blankets and throws here at The Wild Blanket Company for a number of reasons...

Made with love

100% huggable

Supports UK farming

Sustainably produced

Proudly

100% Wool, Kind to Skin

You will love our woollen blankets and throws here at
The Wild Blanket Company for a number of reasons...